Diksha Kishore · PM Portfolio
person Product Manager · 9+ Years

Building products
customers love &
businesses need

I start with the customer and work backwards. 9+ years shipping products at scale — from fintech to consumer tech — always obsessed with the gap between what users struggle with and what’s actually possible to build.

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9+
Years of PM experience
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DK
Diksha Kishore
Product Manager · 9+ years
About Me

I build products customers love — and that move the business

I’m a product manager with 9+ years of experience shipping products that solve real customer problems and create measurable business impact. I’ve worked across banking and consumer tech, building everything from Day 0 activation experiences to large-scale platform features.

My approach starts with deep customer empathy — interviews, journey mapping, behavioural data — and ends with clear metrics that prove whether we got it right. I partner closely with engineering, design, data science, and risk to move fast without cutting corners.

Outside of work I’m drawn to products that make complex things feel simple. I build side projects to keep my instincts sharp, and I believe the best PM insight often comes from being a frustrated user yourself.

Customer Discovery
Product Strategy
A/B Testing
Data Analysis
Activation & Growth
Fintech & Payments
User Research
Roadmapping
Risk & Compliance
Cross-functional Leadership
0→1 Products
Stakeholder Management
folder_open Case Studies

Product work that moved the needle

Deep-dives into problems I’ve owned — from discovery to launch to iteration.

credit_card
Activation · Fintech
B2C Banking · Activation
Digital Card: Turning Approval into Instant First Purchase

The golden hour for a new credit card customer — the window between approval and first transaction — was being lost to physical card delivery delays. I owned the customer communication strategy to bridge that gap, keeping customers informed, engaged, and protected from fraud risk the moment they were approved.

Day 0
First transaction enabled
3 channels
In-app · Email · SMS
TBD
Impact metrics

Problem

New credit card customers faced a dead end between approval and physical card delivery. Without access to their card details, they couldn’t transact online — causing drop-off during the highest-intent moment in the customer lifecycle. The golden hour was slipping away.

What I Did

  • Owned end-to-end customer communication strategy across the digital card journey
  • Mapped critical moments in the approval-to-activation funnel where communication could reduce friction or prevent fraud
  • Navigated channel selection (In-app, Email, SMS) without historical preference data — balancing reach, urgency, and fraud risk exposure
  • Collaborated with risk, engineering, and design teams to ensure messaging was both reassuring and compliant

Key Challenge

  • No prior data on customer channel preferences at this stage of the journey
  • Had to balance a seamless, celebratory onboarding experience against the real risk of fraudulent activity on freshly issued digital credentials
  • Designed a framework to make channel decisions defensible without over-relying on assumptions
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Coming Soon
Case Study · TBD
Your Next Case Study

This case study is coming soon. Add a real project to showcase your breadth across another domain — e.g. growth, platform, search, or monetization.

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Coming Soon
Case Study · TBD
Your Third Case Study

This case study is coming soon. Consider adding a project that shows a different skill — e.g. navigating ambiguity, leading without authority, or a 0→1 product build.

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bar_chart Impact

Numbers that matter

Across 6 years, several companies, and dozens of shipped features.

🔍
40M+
Users impacted by shipped features
📈
$26M+
Incremental revenue generated
⚡
48+
A/B tests designed and run
🚀
12
Features shipped in the last 2 years
Query success rate
+34%
User retention (30d)
+28%
Pogo-sticking reduction
−22%
Ad relevance score
+11%
science Side Projects

What I build when no one’s looking

Projects I’ve built to scratch my own itches — and to keep my product instincts sharp outside of work.

🔑
Prototype
RentIt
A 2-sided marketplace connecting renters with lenders of high-value consumer goods — power tools, camping gear, and more. Tackles the under-utilisation problem created by frictionless e-commerce: households accumulate items used once, while neighbours need them. RentIt builds the trusted local infrastructure to access rather than own.
Marketplace Consumer App Sustainability 2-sided Platform
Read case study open_in_new
🤖
Building
ResumeAI
An AI-powered resume builder that helps job seekers create ATS-optimised, role-tailored resumes in under 10 minutes. Addresses the reality that 75%+ of resumes are rejected by Applicant Tracking Systems before a human ever reads them — not a talent problem, but a solvable product problem.
AI / GenAI Job Seeker Tools ATS Optimisation Solo Founder
View product vision open_in_new
🍳
Building
B.Y.O.Recipe — Recip.io
An AI-powered recipe creation and cooking companion that makes home cooking joyful, personalized, and accessible. Features an intelligent Mood Room with custom avatars, an immersive Virtual Kitchen, and ingredient selection based on nutritional value and traditional recipes — tackling the fragmented, generic, and lonely experience most home cooks face today.
AI / GenAI Consumer App Food Tech Personalisation
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work_history Experience

The journey so far

💳
Product Manager — Payments
Aug 2024 – Present
JPMorganChase
  • Leading the Day 0 strategy for new customer activation — owning stakeholder management and the end-to-end communications initiative that bridges approval and first transaction
  • Coordinating across cross-functional teams to align on scope, sequencing, and messaging at the most critical moment in the customer lifecycle
🏦
Product Manager — AI Wealth Management
Jul 2024 – Aug 2024
JPMorganChase
  • Q&A Chatbot: Led governance documentation to advance the product into pilot; collaborated cross-functionally to align on scope, timeline, and success metrics; triaged 100+ negative feedback items, categorising issues into operational vs. model failures and working with teams to drive model performance improvements; proposed UI/UX enhancements based on user feedback patterns
  • AI Meeting Assistant: Conducted a comprehensive competitive analysis of AI meeting assistants across Wealth Management and adjacent industries; ideated 10+ product backlog items to differentiate the experience for financial advisors
  • Contributed to the broader GenAI integration strategy for JPMC Wealth Management products, with a focus on making advisors measurably more productive in client interactions
🧩
Product Owner
Oct 2018 – Nov 2022
Software AG
  • Collected and translated requirements from product owners — across verbal briefs, raw data, and presentations — into well-structured user stories using Behavior-Driven Development (BDD)
  • Led sprint planning sessions for a 12-member team across standard 2-week sprint cycles, coordinating development tasks and ensuring readiness for each sprint
  • Collaborated directly with U.S.-based stakeholders from an analyst perspective to drive successful project delivery across time zones
  • Ran reusable knowledge-sharing sessions on Agile, Scrum, Kanban, and SDLC to onboard and upskill new team members
⚙️
Project Engineer
Aug 2015 – Oct 2018
Wipro Ltd.
  • Supported and maintained 500+ integration interfaces across healthcare supply-chain systems, ensuring smooth processing with no major incidents reported
  • Independently developed 50+ integration interfaces to enable end-to-end supply-chain processes for a healthcare domain client
  • Acted as the bridge between end users and engineering — translating business queries into technical root-cause analyses and driving remediation
Let’s Talk

Let’s build something great together

I’m actively exploring senior PM roles at ambitious companies — big tech and high-growth startups alike. If you’re building something that matters, I’d love to chat.

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